Effective Date: September 17, 2026
These Terms of Service (“Terms”) govern your use of the website, communications, and services provided by Griswold Plumbing Services, LLC (“Griswold Plumbing Services,” “we,” “us,” or “our”).
By requesting service, scheduling an appointment, communicating with us, or using our website or services, you agree to these Terms to the extent permitted by applicable law.
Business Information
Griswold Plumbing Services, LLC
447 Spencer Plains Road
Westbrook, CT 06498
Phone: 860-554-5219
Email: Info@griswoldplumbingct.com
Website: GriswoldPlumbingCT.com
Our Services
Griswold Plumbing Services provides residential plumbing, well, water treatment, water filtration, and related services.
Specific services, pricing, availability, warranties, and terms may vary depending upon the work requested and conditions encountered.
Estimates and Pricing
Any estimate or quote provided by Griswold Plumbing Services is based upon information available at the time the estimate is prepared.
Conditions discovered after work begins may require additional labor, materials, equipment, or services. When reasonably practicable, we will communicate material changes before performing additional work.
Prices are subject to applicable taxes, fees, and other charges when required.
Scheduling and Appointments
Appointment dates and arrival windows are estimates and may be affected by emergency service calls, previous jobs, traffic, weather, availability of materials, or other circumstances outside our reasonable control.
We will make reasonable efforts to notify customers of significant scheduling changes.
Customer Responsibilities
Customers are responsible for providing accurate contact, property, and service information and providing reasonable access to areas necessary for us to inspect or perform requested work.
Customers should inform Griswold Plumbing Services of known hazards, unsafe conditions, access restrictions, or other relevant property conditions before work begins.
Telephone, Email and Text Communications
By contacting Griswold Plumbing Services or requesting our services, you authorize us to communicate with you using contact information you provide, subject to applicable consent requirements.
Communications may include telephone calls, emails, and text messages concerning appointments, estimates, technician arrival, service updates, invoices, payments, customer support, follow-ups, and other matters related to your relationship with Griswold Plumbing Services.
SMS/Text Messaging Terms
The Griswold Plumbing Services messaging program may be used for appointment confirmations and reminders, scheduling communications, technician arrival notifications, service updates, estimates, invoices, payment-related communications, customer support, service follow-ups, and other communications concerning our services.
Message frequency varies. Message and data rates may apply.
To stop receiving text messages, reply STOP to any text message from Griswold Plumbing Services.
After sending STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will no longer receive messages through that messaging program unless you subsequently opt in again.
For assistance, reply HELP, call 860-554-5219, or email Info@griswoldplumbingct.com.
Consent to receive text messages is not a condition of purchasing goods or services.
Wireless carriers are not liable for delayed or undelivered messages.
Our collection and use of information associated with text messaging is governed by our Privacy Policy at:
GriswoldPlumbingCT.com/privacy-policy/
Automated and AI-Assisted Communications
Griswold Plumbing Services may use automated systems and artificial-intelligence-assisted technology, including an AI receptionist, to help answer calls, respond to inquiries, collect information regarding requested services, assist with scheduling, route communications, and provide customer service.
Payments
Payment is due according to the terms stated on the applicable estimate, authorization, invoice, or other service documentation.
Customers are responsible for charges associated with authorized services performed.
Warranties
Any warranties applicable to particular services, labor, equipment, or materials will be governed by the written warranty or service documentation provided for that work, if applicable.
Manufacturer warranties on equipment or materials are governed by the applicable manufacturer’s terms.
Website Use
Content on our website is provided for general informational purposes and should not be considered a substitute for an on-site professional evaluation of a plumbing, well, water treatment, or related condition.
You agree not to misuse our website, attempt unauthorized access to our systems, interfere with website operation, or use our website for unlawful purposes.
Intellectual Property
Unless otherwise stated, website content, branding, logos, graphics, photographs, and original written materials belonging to Griswold Plumbing Services may not be copied, reproduced, or commercially used without permission.
Limitation of Liability
To the fullest extent permitted by applicable law, Griswold Plumbing Services will not be liable for indirect, incidental, special, or consequential damages arising solely from use of our website or electronic communications.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Third-Party Services
We may use third-party platforms and service providers for scheduling, customer management, communications, payments, website services, and related business operations.
Use of certain third-party services may also be governed by the applicable provider’s terms and privacy practices.
Privacy
Our collection and use of personal information is described in our Privacy Policy:
GriswoldPlumbingCT.com/privacy-policy/
Changes to These Terms
We may update these Terms periodically. Changes will be posted on this page with an updated effective date.
Contact Us
For questions concerning these Terms, contact:
Griswold Plumbing Services, LLC
447 Spencer Plains Road
Westbrook, CT 06498
Phone: 860-554-5219
Email: Info@griswoldplumbingct.com
Website: GriswoldPlumbingCT.com
