What Our Customers Are Saying
Very professional. I called Monday afternoon and Tim was ready to send someone out that day. I asked if he could send someone on Tuesday, which he accommodated, and I had a new hot water heater Tuesday morning. Jeremy was prompt, professional and left the place clean.
On-time appointment was a great start to what turned out to be a long, long day. Water was tested, and hot water heating improvements were discussed (I learned a lot!) The foot-valve was not the issue. Tim, hustled to the job-site where we adjusted our plan which was now to install a new well-pump, this time an in-well pump while we re-piped the run from well to cellar (and its conditioning unit.) The water came back on well after dark with no complaints by the gung-ho team of Griswold. The following week, per our newly scheduled follow-up appointment Jeremy showed up (again, of course on time) and began the task of installing a UV light in our new (and working!) water system. As I was working and could not check in as I’d done on our prior appointment I was happy to find (when freeing myself of work and checking in with the plumber near the end of my his job) that he’d checked off 3 or 4 of the minor to medium-sized tasks on our list. Great initiative and a nice relief. We then went over our (now revised) plan to tend to the other issues on property and I have the utmost confidence that Griswold will once again follow through professionally, courteously, and with a keen eye on quality and good-heartedness. Thank you.
Tim came out when he said he would, was friendly and courteous. He diagnosed our problem and proposed a solution. He patiently answered all our questions and installed the new equipment that very day. In a few short hours we had a functioning water system with much better water pressure than we ever had here before. We knew the complete price ahead of time. I am extremely satisfied and very glad to have found a good, reliable, and trustworthy plumber who is local.
Removal of old heavy boiler was clean, quick and efficient. Jeremy came right in after removal to limit our hot water down time. New boiler looks like artwork with straight lines and new pipes and parts! Already paying for itself with greater efficiency (less frequent and shorter running times than old boiler). Could not be happier with new heating system. Jeremy was very professional, knowledgable, communicated realistic expectation about process and costs. Griswold worked straight through until completed then followed up to inspect and be sure we were satisfied or had questions! Also, very damp basement, they added a dehumidification system that had it dry within a week and I have lots of boxes and “stuff we just can’t live without” down their that would hold moisture. Now pleasant to go down there and we are storing more valuable items in basement because of climate control.
This was a great experience. Jeremy and Demetri were punctual, knowledgeable, honest, and professional. They explained to me how everything works, what they were doing and why. If I had a question, they seemed very happy to answer it in detail. Very courteous and left the area nice and clean. This company was also very attentive to my scheduling needs and made it very easy for me. I highly recommend them!
I called in the morning and they were at my home by noon. They looked at the problem and offered two solutions, rebuild or replace, citing the pros and cons of both. We decided to replace the whole thing as it was more than 30 years since being installed, and a new one would be more water efficient. The whole job – replacing the toilet, the flange, and the shut off valve, took about an hour. There were 2 young men who worked on it. They were very courteous, professional, and kept the area clean. I was very pleased with the work.
Griswold plumbing are the best plumbers I’ve ever hired. They came the same week I called them, gave me an estimate and did all the work. They did most of the work in one day and stayed late to finish it. The system looks and works amazing. They are professional, friendly, and experts. I highly recommend them.
Called Griswold plumbing and explained the problem and he (Jeremy) and his “helper” showed up about an hour later. They found that the well pump had died and it was time for the funeral. Luckily they had a pump with them and installed it without complaining about the length of the pipe(222 feet). In no time, everyone in the house was showered and ready to enjoy their day. Both Jeremy and his assistant were professional and kind. Upon leaving, Jeremy mentioned that his company was adding Heating Service and Installation. Good to know! I will definitely make sure to call Griswold Plumbing again!
I am so glad Griswold Plumbing added Heating and AC services! Jeremy is always a pleasure to talk to…especially when I’m trying to explain what’s wrong and not doing a very good job of it. We woke up this morning to a very cold house…we did everything we were supposed to do to try to start the furnace ourselves but we couldn’t get it started. It was Sunday and I didn’t want to bother them BUT…It was cold. So…I called Griswold. Jeremy came out, after taking care of a no water call, mind you, and went down to assess the problem. He found what was wrong but couldn’t fix it because he didn’t have the right parts with him…like I said “old furnace”. He came back a couple of days later with the parts and Demetri. They and went to the basement and within an hour made the repair! Who could ask for more???
Excellent service. Knew what the problem was immediately despite the fact that 2 other companies couldn’t figure it out. Professional. Reasonable price. Will use them for my preventive maintenance from now on.