Effective Date: September 17, 2026
Griswold Plumbing Services, LLC (“Griswold Plumbing Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request service, schedule an appointment, communicate with us by telephone, text message, email, online form, or other means, or otherwise use our services.
Business Information
Griswold Plumbing Services, LLC
447 Spencer Plains Road
Westbrook, CT 06498
Phone: 860-554-5219
Email: Info@griswoldplumbingct.com
Website: GriswoldPlumbingCT.com
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Service address and mailing address
- Telephone number
- Email address
- Information submitted through our website or online forms
- Appointment and scheduling information
- Information about requested plumbing, well, water treatment, or related services
- Service and customer history
- Estimates, invoices, and payment-related information
- Communications between you and Griswold Plumbing Services, including telephone calls, emails, and text messages
- Other information you choose to provide to us
We may also automatically collect certain information when you visit our website, such as IP address, browser type, device information, pages visited, and website usage information.
How We Use Your Information
We may use information we collect to:
- Respond to service inquiries
- Schedule and manage appointments
- Provide plumbing, well, water treatment, water filtration, and related services
- Prepare estimates and quotes
- Send appointment confirmations and reminders
- Provide technician arrival and service updates
- Communicate regarding jobs and customer service matters
- Send invoices, receipts, and payment reminders
- Respond to questions and requests
- Maintain customer and service records
- Improve our website, services, and customer experience
- Send marketing or promotional communications when permitted by law and applicable consent requirements
- Protect against fraud, misuse, and security threats
- Comply with applicable legal and regulatory requirements
SMS and Text Messaging
When you provide your mobile telephone number and consent to receive text messages from Griswold Plumbing Services, LLC, we may send text messages relating to service requests, appointment confirmations and reminders, scheduling changes, technician arrival notifications, estimates, invoices, customer support, service follow-ups, and other communications concerning our services.
Message frequency varies. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message from us. After opting out, you may receive a confirmation message indicating that you have been unsubscribed.
For assistance, reply HELP, call us at 860-554-5219, or email Info@griswoldplumbingct.com.
Consent to receive text messages is not a condition of purchasing goods or services.
Mobile Information and SMS Consent
We do not sell or rent mobile telephone numbers, SMS consent information, or SMS opt-in data to third parties for their marketing or promotional purposes.
We may share information with service providers that assist us in providing customer communications and business services, including customer relationship management, scheduling, telephone, text messaging, payment processing, website hosting, and similar services.
Information is shared with these providers only as reasonably necessary for them to provide services on our behalf or as otherwise permitted or required by law.
Jobber
Griswold Plumbing Services uses Jobber and related technology to assist with customer relationship management, scheduling, communications, estimates, invoices, payments, and other business operations.
Information you provide to Griswold Plumbing Services may therefore be processed through Jobber or other service providers we use to operate our business.
Automated and AI-Assisted Communications
Griswold Plumbing Services may use automated systems and artificial-intelligence-assisted technology, including an AI receptionist, to help answer telephone calls, respond to inquiries, gather information regarding requested services, assist with scheduling, route communications, and provide customer support.
Information you provide during these interactions may be processed by technology providers acting on our behalf for these purposes.
Payment Information
When you make a payment, payment information may be processed by a third-party payment processor. We may receive information regarding the transaction but may not directly store complete payment card information.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand website traffic, improve website performance, and measure marketing effectiveness.
Your browser may allow you to block or delete cookies, although doing so may affect certain website functions.
How We Protect Information
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Information Sharing
We do not sell personal information in the ordinary course of our business.
We may disclose information:
- To vendors and service providers performing services on our behalf
- When necessary to provide services requested by you
- To process payments
- To protect our business, customers, employees, or others
- To comply with applicable laws, regulations, court orders, subpoenas, or other legal processes
- In connection with a merger, acquisition, financing, sale, or transfer of some or all of our business assets
Your Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate business or recordkeeping requirements.
You may unsubscribe from marketing emails using the unsubscribe instructions included in those communications.
You may opt out of SMS/text messages by replying STOP.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, meet accounting and legal obligations, resolve disputes, and protect our legitimate business interests.
Children’s Privacy
Our services are intended for property owners, customers, and other adults seeking plumbing, well, water treatment, and related services. We do not knowingly collect personal information online from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
For questions about this Privacy Policy or our privacy practices, contact:
Griswold Plumbing Services, LLC
447 Spencer Plains Road
Westbrook, CT 06498
Phone: 860-554-5219
Email: Info@griswoldplumbingct.com
Website: GriswoldPlumbingCT.com
Our website address is: https://griswoldplumbingct.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
EmoryDay
Their Privacy Policy can be viewed at https://www.emoryday.com/privacy-policy
